Refund policy

Return, Cancellation & Refund Policy

Last updated on Aug 24, 2025

At JANGWAL RETAIL PRIVATE LIMITED, we value our customers and aim to ensure satisfaction with every purchase. However, due to the nature of our products, returns and cancellations are accepted only under specific conditions mentioned below.

CANCELLATION POLICY

  • Order cancellations will be accepted only on the same day of placing the order.

  • If the order has already been processed or dispatched, cancellation requests cannot be accepted.

  • For products like eatables, flowers, or custom-made items, cancellations are not allowed.

RETURN POLICY

We only accept returns in the following cases:

  1. Wrong product received (different design from what was ordered).

  2. Defective or damaged product received.

To initiate a return request:

  • You must inform our customer service Within 7 days via WhatsApp or email.

  • An unboxing/opening video is mandatory to claim a return, exchange, or refund.

  • Requests without the opening video or raised after the delivery day will be rejected immediately.

INSPECTION & RESPONSE TIME

  • Once we receive your return request and video proof, our team will inspect the issue.

  • Please allow up to 7 working days for verification and response regarding approval or rejection.

REFUND POLICY

  • Approved refunds will be processed within 7ā€“10 working days after inspection.

  • Refunds will be credited to the original payment method used during purchase.

IMPORTANT NOTE

All customers must record an unboxing video from the moment of opening the parcel ā€” clearly showing the package label, seal, and product inside.
Without this video proof, no claims for damage, defect, or wrong product will be accepted.