Refund policy

Return, Cancellation & Refund Policy

AtĀ Neend Mahal, we value our customers and aim to ensure satisfaction with every purchase. However, due to the nature of our products, returns and cancellations are accepted only under specific conditions mentioned below.

We check every order before it leaves our warehouse. If something isn't right when it reaches you, here is how we will make it right.

1. What we accept

We accept returns only if your order arrives:

  • Damaged or with a manufacturing defect
  • With an item missing


We do not accept returns or exchanges for change of mind, colour or design preference, or size preference. Please check product details and the size guide before ordering.

2. Return window

Raise your request within 7 days of delivery. Requests after 7 days cannot be accepted.

3. Unboxing video (mandatory)

A clear, continuous, unedited video of the sealed parcel being opened for the first time is required for every claim. The video must show:

  • The sealed package with the shipping label visible
  • The package being opened
  • The product and the issue clearly

Without an unboxing video, we will not be able to process a return, replacement, or refund.

Along with the video, please share 2ā€“3 photos: the issue, the full product, and the outer package.

If the outer package looks torn, wet, or tampered with at delivery, you may refuse it at the door and contact us.

4. How to raise a request

Send your order number, unboxing video, and photos to:

WhatsApp: +918062963236

We reply within 24 hours, Monday to Saturday, 10 AM to 7 PM IST.

5. Pickup and quality check

  • Once your claim is approved, we arrange free reverse pickup. You pay nothing.
  • The product must be unused and unwashed, with all tags, pillow covers, and original packaging.
  • Every return goes through a quality check. If it fails the check, we will share the reason with you and ship the product back at no cost.


6. Replacement or refund

After quality approval, you can choose a replacement (subject to stock) or a refund.

Prepaid orders: refunded to your original payment method.

Cash on Delivery orders: you can choose either:

  • Store credit, issued immediately after quality approval and valid for 12 months, or
  • Bank refund, where you share your account holder name, account number, and IFSC code. as the refund is initiated only after we receive them.


7. Refund timeline

Refunds are processed within 7 business days after the returned product passes the quality check (for COD bank refunds, from the date we receive your bank details). Time for the amount to reflect depends on your bank.

8. Items we cannot take back

  • Products that have been used, washed, or altered
  • Products returned without tags, pillow covers, or original packaging
  • Gift cards
  • Change of mind,
  • Claims without an unboxing video
  • Requests raised after 7 days of delivery


9. Cancellations

  • Before dispatch: cancel anytime at no charge. Prepaid orders are refunded in full.
  • After dispatch: you may refuse the delivery. Prepaid orders are refunded in full once the parcel returns to us.
  • Repeated refusal of Cash on Delivery orders may lead to Cash on Delivery being disabled for that phone number.


10. Grievance Officer

Name: Joyti Motla

E-mail: care@neendmahal.com

WhatsApp: +918062963236
Mail: Jangwal Retail Pvt. Ltd., Pallavpuram Phase -2, Meerut 250110 (UP)

We acknowledge complaints within 48 hours and resolve them within one month.